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FAQs

Questions people actually ask.

Straight answers to the things that come up before a booking, an order, or an event.

Ordering & Delivery

4 questions

Uber Eats and Bolt Food, or you can order directly via WhatsApp or by calling your nearest branch — see the Order page for all four options.

Typically 30–45 minutes depending on the platform and traffic. Bolt Food is usually the fastest of the two apps.

We'll call to confirm a substitute before we start preparing your order — you won't be surprised by a swap when it arrives.

Yes — call ahead to either branch and your order will be ready when you arrive. Pickup also skips delivery fees entirely.

Reservations & Wait Times

4 questions

Walk-ins are always welcome, but booking ahead — especially for Thursday nights or weekends — guarantees your table without a wait.

You can book as far ahead as you like through the Reserve page. For same-day bookings, calling the branch directly is usually fastest.

On Thursdays and weekends, tables can occasionally run a few minutes behind. If that happens, we'll make sure it's worth the wait.

Yes — flag it as a celebration when you book and we'll have something ready for you when you arrive.

Portions & Pricing

4 questions

Yes — group-size tiers are based on real order history, not a guess. Most groups leave with leftovers rather than needing to order extra.

It's simply the platter price divided by the number of people it feeds — shown so you can compare value across sizes at a glance.

Most platters include sides and a drink — check the individual platter's "what's included" details on the Menu page, since this varies by item.

Often yes — for example, chips can usually be swapped for sautéed potatoes. Ask when ordering and we'll confirm what's available for that item.

Catering

3 questions

The earlier the better, especially for weekends — but reach out even for shorter notice and we'll let you know what's possible.

Yes — our Team/Office and Full Event packages include delivery and setup. On-site grilling is also available for larger events on request.

We typically respond within one business day with a firm quote based on your headcount and event details.

Dietary

2 questions

Our menu is meat-forward, though sides like chips, sautéed potatoes, and salads are available. Dietary tags are shown on individual menu items.

Let us know when booking or ordering and we'll flag it to the kitchen — for severe allergies, calling ahead is the most reliable way to confirm.

Still have a question?

Reach out directly and we'll get back to you.

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