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Contact & Help Center

Reach KEBS directly, or search the Help Center for answers about certification, testing, standards, and compliance.

Contact Us

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Head Office

Kenya Bureau of Standards

Popo Road, Off Mombasa Road

P.O. Box 54974-00200, Nairobi, Kenya

General Inquiries

Monday–Friday, 8:00 AM–5:00 PM EAT

For urgent PVOC or shipment-related queries, select "Import / PVOC" in the form so it reaches the right team faster.

Escalation

If your workspace application has been awaiting review for longer than expected, reference your application number in the message above.

Help Center

Search for an answer, or jump straight to the most common topics below.

Certification Questions

Timelines, rejections, and what happens after you apply.

View FAQ →

Testing & Laboratories

Which labs can test your product and how retesting works.

View FAQ →

Payments

Accepted methods and refund policy for standards purchases.

View FAQ →

Renewals

When to start, and what happens if a certificate lapses.

View FAQ →

Compliance Guides

Plain-language walkthroughs for PVOC, food standards, and more.

Browse guides →

Still stuck?

Send us a message using the contact form above.

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