KWS Human-Wildlife Conflict Compensation Scheme

When wildlife costs
you something, this
is how it's repaid.

Under the Wildlife Conservation and Management Act (2013), Kenyans who suffer death, injury, or property loss from wildlife are entitled to compensation. This page explains what's covered, how much, what to submit, and how to track a claim already in progress.

2,847
Claims processed YTD
45–60
Days, average resolution
94%
Claims approved
Sh 412M
Disbursed this year
Claim Status Tracker
Check Your Application
Claim Received
12 May 2025
Submitted via field office, Kajiado County. Reference issued.
Field Verification Complete
22 May 2025
KWS field officer assessed site and confirmed incident details.
Under Committee Review
In progress · est. 10 days
County compensation committee reviewing valuation against schedule rates.
Approval & Payment Authorisation
Pending
Final sign-off and transfer to National Treasury for disbursement.
Payment Disbursed
Pending
Funds transferred via M-Pesa or bank transfer to registered claimant.

Eligibility

Four Categories of Compensable Loss

Compensation applies when loss results from wildlife under KWS jurisdiction — primarily species listed as dangerous under the Wildlife Conservation and Management Act. The incident must be reported within 7 days for full eligibility.

Human Death
Compensation to next of kin for death directly caused by an encounter with wildlife from a covered species list, regardless of where the incident occurred.
Elephant Buffalo Lion Crocodile Hippo +8 more
Personal Injury
Compensation scaled by severity — from outpatient treatment to permanent disability — for injuries caused by wildlife attack, requiring medical documentation.
All dangerous species Snake bite (select species)
Crop Damage
Compensation per affected acre for crops destroyed by wildlife — primarily elephant, buffalo, hippo, and primates — assessed at time of damage by a field officer.
Elephant Buffalo Hippo Baboon / Monkey
Livestock Loss
Compensation for confirmed predation of cattle, sheep, goats, donkeys, and camels by carnivores from the covered species list, subject to verified evidence of predation.
Lion Leopard Hyena Wild Dog Cheetah

Not covered: Loss occurring inside a fenced national park or sanctuary where the claimant entered without authorisation; damage from species not on the gazetted dangerous species list (most birds, small mammals, and reptiles other than crocodile and select snakes); incidents not reported within 7 days, except where exceptional circumstances are documented; and losses where the claimant's own negligence — such as provoking an animal — directly caused the incident.

Compensation Schedule — 2025

Rates Are Fixed by Schedule, Not Negotiated

Rates are set nationally under the Wildlife Conservation and Management (Compensation) Regulations and reviewed periodically. Field officers assess against these rates — they are not subject to negotiation at point of claim.

Loss type
Compensation
Notes
Death
Paid to legally recognised next of kin
KES 5,000,000
Single fixed amount
Permanent Total Disability
Loss of limb, sight, or equivalent
KES 3,000,000
Medical board assessment required
Permanent Partial Disability
Scaled by % impairment
Up to KES 1,500,000
Pro-rated by impairment %
Hospitalisation Injury
Inpatient treatment required
KES 200,000
Plus verified medical bills
Outpatient Injury
Treated and discharged same day
KES 50,000
Medical report required
Crop type
Per acre destroyed
Max claim area
Maize / Cereal Crops
Most common claim type
KES 25,000
5 acres / claim
Vegetables & Horticulture
Tomatoes, kale, onions, etc.
KES 40,000
3 acres / claim
Bananas & Tree Crops
Per mature tree destroyed
KES 3,500 / tree
50 trees / claim
Sugarcane
Per acre, standing crop
KES 35,000
5 acres / claim
Coffee & Tea
Per mature bush destroyed
KES 1,200 / bush
100 bushes / claim
Animal
Compensation
Notes
Cattle (adult)
Confirmed predation only
KES 30,000
Per head
Cattle (calf)
Under 1 year
KES 15,000
Per head
Camel
Confirmed predation only
KES 45,000
Per head
Sheep / Goat
Confirmed predation only
KES 8,000
Per head, max 10 / claim
Donkey
Confirmed predation only
KES 12,000
Per head
Property type
Compensation
Notes
Water infrastructure
Storage tanks, pipes, troughs damaged by elephant or hippo
Cost-based
Verified repair quote required
Fencing
Per linear metre destroyed
KES 800 / m
200m / claim
Granary / Food Store
Structure and contents
Up to KES 60,000
Field assessment determines amount
House / Structure Damage
Typically elephant or hippo
Cost-based
Verified repair quote required

Application Process

Five Steps From Incident to Payment

The process begins the moment an incident is reported — through the emergency line, WhatsApp, or directly at a county field office. A separate application is not required if the incident was reported through KWS emergency channels.

1
Report the Incident
Within 7 days, via 0800 597 000, WhatsApp, or your nearest KWS field office. A reference number is generated automatically.
Day 0–7
2
Field Verification Visit
A field officer visits the site to assess damage, confirm the species responsible, and document evidence with photographs and measurements.
Within 5 days
3
Submit Supporting Documents
Claimant submits ID, ownership documents, medical reports (if applicable), and any additional evidence to the county compensation desk.
Within 14 days
4
Committee Review & Valuation
The County Wildlife Compensation Committee reviews the field report and documentation, and determines the award against the fixed schedule.
15–35 days
5
Approval & Disbursement
Approved claims are forwarded to the National Treasury for payment via M-Pesa or bank transfer to the registered claimant.
10–20 days

Required Documents

What to Bring to the Field Office

The documents required depend on claim type — death and injury claims require medical and legal documentation that crop and livestock claims do not. The list below covers the most commonly required items across all claim types.

National ID or Passport
Original and copy of the claimant's identification document. For death claims, ID of both the deceased and the claiming next of kin.
Incident Reference Number
From your initial report — phone, WhatsApp, SMS, or online form. This links your claim to the field verification record.
Death Certificate / Medical Report
For death claims, a death certificate from the registrar. For injury claims, a medical report from a registered health facility detailing the injury and treatment.
Letter of Administration / Succession
For death claims, legal documentation establishing the claimant as the rightful next of kin — required before payment can be authorised.
Land Ownership / Title Document
For crop and property claims — title deed, lease agreement, or letter from the local administration confirming land use rights.
M-Pesa Number or Bank Account Details
Registered in the claimant's name, for disbursement of approved compensation. Third-party accounts cannot be used.
Photographs (if available)
Photos of damage, injury, or livestock remains taken close to the time of the incident strengthen your claim — though the field officer's assessment is the primary evidence.

Tips for a Smooth Claim

Report immediately, even before damage assessment
The 7-day window starts at the incident, not when you've gathered documents. Report first — documents can follow.
Don't disturb the scene before the field officer arrives
For livestock claims especially, carcass remains and tracks are the primary evidence — clearing them before verification can weaken your claim.
Keep a copy of everything you submit
Photograph or photocopy documents before handing them to the field office. Originals are sometimes required for verification at later stages.
One phone number, consistently
Use the same phone number throughout — for the initial report, the claim form, and the M-Pesa disbursement. Mismatched numbers are the most common cause of payment delays.
Community scouts can help with documentation
In areas with KWS-supported community scout programmes, scouts can help verify and document incidents — ask your local conservancy office.

Transparency Report — 2025 YTD

Claims, Resolution Times & Disbursement

KWS publishes claims data quarterly as part of its transparency commitments. These figures cover the period January–July 2025.

2,847
Claims received
94%
Claims approved
Sh412M
Total disbursed
52 days
Median resolution time
Kajiado
612 claims
Taita-Taveta
478 claims
Narok
398 claims
Laikipia
312 claims
Samburu
268 claims
Other counties
779 claims

Appeals

If Your Claim Is Declined or Underpaid

94% of claims are approved, but disagreements happen — over species identification, valuation, or eligibility. You have the right to appeal a decision within 30 days of notification.

Species Misidentification
You believe the field officer's identification of the responsible species was incorrect, affecting eligibility or the applicable rate.
Valuation Dispute
You believe the assessed area, quantity, or value of loss was understated relative to the actual damage.
Eligibility Determination
Your claim was declined on eligibility grounds — species not on the covered list, location, or timing — and you have evidence supporting reconsideration.
Appeal Process — Step by Step
1
Submit Written Appeal
Submit a written appeal referencing your original claim number to the County Wildlife Compensation Committee, stating the grounds for appeal and any new evidence.
Within 30 days of decision
2
Independent Re-Assessment
A senior field officer not involved in the original assessment conducts a fresh site visit and review of all documentation.
Within 21 days
3
Committee Re-Determination
The committee reviews the re-assessment alongside the original file and issues a final determination — upholding, revising, or reversing the original decision.
Within 14 days
4
Final Decision Communicated
The claimant is notified by SMS and, where applicable, payment proceeds immediately. The committee's decision at this stage is final within the administrative process; further recourse is through the courts.
Immediate on determination

Frequently Asked Questions

Common Questions From Claimants

Late reports can still be considered if you can demonstrate exceptional circumstances — for example, the area was inaccessible due to flooding, or the claimant was hospitalised. Submit your report as soon as possible with an explanation of the delay; the County Wildlife Compensation Committee has discretion to accept late claims on a case-by-case basis, though approval is not guaranteed.

The current scheme applies to incidents occurring after the relevant compensation regulations took effect, and within the 7-day reporting requirement (subject to the exceptions above). Historical claims from incidents many years ago are generally not eligible under the current scheme, though some legacy claims from before 2014 have been processed under transitional arrangements — contact your county field office for guidance on long-standing unresolved claims.

The most common reason is that the field officer could not confirm predation by a covered carnivore species — for example, if the animal died of disease, fell into a ravine, or was killed by a dog or other non-covered species, it does not qualify regardless of the loss being genuine. If you believe the field assessment was incorrect, this is grounds for an appeal — particularly if you have photographs of bite patterns, tracks, or other evidence taken before the carcass was disturbed.

Compensation paid under the Wildlife Conservation and Management (Compensation) Regulations is treated as a statutory compensatory payment and is not subject to income tax. No deductions are made from the amounts shown in the compensation schedule before disbursement.

The median resolution time is 52 days, but complex claims — particularly death claims requiring succession documentation, or claims with disputed valuations — can take longer. If your claim has exceeded 60 days without an update, contact your county field office directly with your reference number, or raise it via 0800 597 000 for escalation to the regional compensation desk. Persistent delays beyond 90 days should be reported through the governance feedback channels.

A community scout, chief, or other local representative can assist with reporting the incident and helping gather documentation, but the claim itself — and the disbursement account — must be registered to the affected individual or the legally recognised next of kin for death claims. This protects claimants from third parties intercepting compensation intended for them.

Need to report an incident first?

Compensation claims begin with an incident report. If you haven't yet reported your incident, start there — you'll receive the reference number needed for your claim.